1. Shipping & Delivery Policy

• Processing & Dispatch: Orders are typically processed within 2-3 business days (excluding weekends and holidays). Most international orders are dispatched within 7-14 business days, subject to flight availability and customs clearance.
• Shipping Destinations & Restrictions: * We deliver to any address with a mailbox. For P.O. Boxes outside of Australia and Europe, please select the Regular Shipping option.Please note that our delivery partners are not permitted access to government buildings.
• Address Accuracy: Momax takes no responsibility for packages shipped to incorrect addresses provided by the customer, or cases where the recipient has moved or is unknown at the address.
• Free Shipping & Exceptions: * Enjoy FREE Standard Shipping on orders over $125 USD.Lithium-Ion Products: All Power Banks and lithium-ion products require special shipping arrangements and are excluded from free shipping promotions due to specialized international battery handling and air freight regulations. Shipping costs for these items will be calculated at checkout.
• Express Shipping: For expedited delivery, please contact cs@momax.net immediately after ordering for a custom quote.

2. Customs, Import Taxes & Duties

• Additional Charges: Import taxes, duties, and customs fees may be applied by your local authorities. These are not included in your Momax order total or shipping fees.
• Recipient Responsibility: As the recipient, you are responsible for paying these charges directly to the customs office. Momax does not cover or reimburse these fees.
• Unclaimed Parcels: If you fail to pick up your parcel or refuse to clear customs, it may be returned to us. In such cases, you will be responsible for all return fees, customs charges, and additional costs required to re-ship your order.

3. Order Modifications & Cancellations

• The Cut-off: Once an order has entered the dispatch process, no modifications or cancellations can be made. Please ensure all order details and shipping information are correct before completing your purchase.
• In-Transit Changes: If the parcel is already with the courier, Momax cannot redirect it. The recipient must contact the local courier directly for any redirection requests.

4. Returns & Warranty

At Momax, we maintain a strict quality control process. To ensure efficiency in international logistics:

• Final Sale Policy: Once shipped, all sales are final. We do not accept returns or refunds for "change of mind" or customer selection errors.
• Faulty or Incorrect Items: If your product is faulty or we sent the wrong order, please contact cs@momax.net within 30 days of delivery.
• Return Conditions:Prior Communication: Returns without prior approval from cs@momax.net will not be accepted.Condition: Items must be returned in their original condition and original Momax packaging.Fees: Return shipping is not covered. A 15% restocking fee will be applied upon inspection of returned items.Refunds: Approved refunds will be issued to the original purchaser's payment method.
• Exchanges: We do not offer an exchange program. We recommend returning the item for a refund and placing a new order.
• Warranty: All products come with a 1-year international warranty. For support, please contact cs@momax.net.

5. Lost or Non-Delivered Parcels

• Packages Marked as "Delivered": If tracking shows "Delivered" but you haven't received the parcel, please contact your local courier to investigate. If a delivery error or loss is officially confirmed by the carrier, Momax will arrange a one-time complimentary reshipment. Momax is not responsible for lost or stolen packages once confirmed as delivered by the carrier.
• Parcels Stalled in Transit: If tracking is confirmed lost by our logistics partners before reaching its destination, we will arrange a reshipment. We do not provide monetary refunds for delivery issues.